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Computers, software development and services Jobs in Nigeria
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Brainshare Technologies
Customer Service Specialist
Lagos, Nigeria
ipNX Nigeria Limited
Network Service Engineer
Lagos, Nigeria
Brainshare Technologies
Graduate Trainee (Networking)
Lagos, Nigeria
Canonical
Cloud Support Associate Engineer
Lagos, Nigeria
Servo Direct Limited
CLOSEDElectrical / Inverter And Solar Engineer
Lagos, Nigeria
ABB Nigeria Limited
CLOSEDProcess Automation Sales Engineer
Lagos, Nigeria
ipNX Nigeria Limited
CLOSEDService Fulfillment & Support Engineer - Rivers
Lagos, Nigeria
ipNX Nigeria Limited
CLOSEDService Fulfillment & Support Engineer
Abuja, Nigeria
AppZone
CLOSEDEngineering Manager, Internet Banking Apps
Lagos, Nigeria
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Schlumberger
CLOSEDSales Representative
Lagos, Nigeria
Closing: May 8, 2024
11 days remainingPublished: Apr 24, 2024 (4 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Responsibilities
Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Duties
- Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
- Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc
Personal Qualities & Qualifications
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
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